Shipping & Returns
IMPORTANT NOTICE: From the 17.12.2020 - 14.01.2021 we will only be shipping to UK, USA and Canada. This is due to the roll out of changes relating to new Brexit regulations. Our European customers can still access Bison Boa straps and guitar picks on Amazon.de / .Fr / .It & .Es from our EU located stock.
.....Please bear with us while we get things sorted around Brexit. Sorry for any inconvenience.
*Free global shipping:
We offer free shipping worldwide to 48 trusted countries where there is a statistically low risk of postal or consumer fraud. Free global shipping is available with any order value with a total shipping weight under 4kg (don't worry, that's plenty of guitar straps).
If you want us to review our shipping policy to your country, please email us on the contact form linked at the bottom of the page and make a request that we look into our shipping policy on your country in greater depth. If we think we’ve got it wrong the first time after looking at it again we’ll put things right. We hope you understand that as a small boutique brand, we have to protect ourselves against excessive fraud risk.
Orders received by 2pm (GMT) will be dispatched within 48hrs Mon-Fri. Very soon we hope to be able to offer same day dispatch, we’re working on it.
We use registered post or a courier service to deliver our goods. A Track and Trace number to confirm dispatch will be provided and a signature will be required for all countries where this service is possible. Bison Boa are not responsible for any additional delays due to customs processing in your country. You should use your tracking number, when available, to monitor your parcel’s progress and any customs delays.
Typical delivery times by region:
- UK: 1-2 business days
- Continental Europe: 2-7 business days
- Rest of the world: 5-12 business days
- Southern Hemisphere 7-21 business days
IMPORTANT NOTICEThe customer will be entirely responsible for all charges, taxes and duties relating to the importing country’s jurisdiction and customs laws. We highly recommend that you familiarise yourself with your country’s laws regarding import and what additional costs you may have to pay.
We cannot illegally falsify value declarations of our goods on export documents. Goods cannot be declared as ‘gift’ or as a lesser value. All orders will always be correctly declared.
We accept returns in accordance with the UK’s distance selling regulations.
Please inform us of your decision to return within 14 days of delivery. You must return the goods to us within 30 days of delivery.
To complete your return, we require a receipt or proof of purchase and goods must by returned by the buyer only.
To be eligible for a return, items must be saleable. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If inspecting one of our leather products, care should be taken by the customer to ensure this is done in a clean environment. We will not accept returns of leather goods that have been tarnished during inspection, therefore rendering them unsaleable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. This time varies from financial institution. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to begin the process.
To return your product, you should email us at firstname.lastname@example.org to begin the process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You may wish to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we cannot be held liable if your return is lost by your chosen shipping provider.