Shipping policy

Shipping Policy

*Free global shipping:

We offer free shipping worldwide to 48 trusted countries where there is a statistically low risk of postal or consumer fraud. Free global shipping is available with any order value with a total shipping weight under 4kg (don't worry, that's plenty of guitar straps).

If you want us to review our shipping policy to your country, please email us on the contact form linked at the bottom of the page and make a request that we look into our shipping policy on your country in greater depth. If we think we’ve got it wrong the first time after looking at it again we’ll put things right. We hope you understand that as a small boutique brand, we have to protect ourselves against excessive fraud risk.

Shipping speed:

Orders received by 2pm (GMT) will be dispatched within 48hrs Mon-Fri. Very soon we hope to be able to offer same day dispatch, we’re working on it.

We use registered post or a courier service to deliver our goods. A Track and Trace number to confirm dispatch will be provided and a signature will be required for all countries where this service is possible. Bison Boa are not responsible for any additional delays due to customs processing in your country. You should use your tracking number, when available, to monitor your parcel’s progress and any customs delays.

Typical delivery times by region:

UK: 1-2 business days
Continental Europe: 2-7 business days
Rest of the world: 5-12 business days
Southern Hemisphere 7-21 business days
Please allow 5 extra business days after your region’s upper delivery estimate before contacting us to investigate a late package.

IMPORTANT NOTICE

The customer will be entirely responsible for all charges, taxes and duties relating to the importing country’s jurisdiction and customs laws. We highly recommend that you familiarise yourself with your country’s laws regarding import and what additional costs you may have to pay.

We cannot illegally falsify value declarations of our goods on export documents. Goods cannot be declared as ‘gift’ or as a lesser value. All orders will always be correctly declared.